Generator Maintenance Membership
Air Conditioning Maintenance Membership
Most people don’t think about their air conditioner until it stops working. You made an investment in an AC system, so why wait until it’s too late to service it? Performing preventative maintenance regularly can potentially add years to that investment. A technician can detect potential issues before they occur.
Neglecting to maintain your system may also void your manufacturer’s warranty.
Heating Maintenance Membership
Most people don’t think about their heat until it stops working. You made an investment in a heating system, so why wait until it’s too late to service it? Performing preventative maintenance regularly can potentially add years to that investment. A technician can detect potential issues before they occur.
Neglecting to maintain your system may also void your manufacturer’s warranty.
| Generator Maintenance | With Maintenance Membership | Without Maintenance Membership | |
|---|---|---|---|
| $350 | One Generator Maintenance |  |
$400 |
| Change Engine Oil | Diagnostlc Fee | $98 First 30 minutes | $115 First 30 minutes |
| Change Oil Filter | Labor Rate | $150 Per hour | $150 Per hour |
| Replace Air Filter | Priority Service During Power Outrages | |
 |
| Replace Spark Plug(s) | 10% Off Parts | |
|
| Tighten Electrical | Emergency Service | |
|
| Connections | |||
| Run Through Test | |||
| Cycle To Check For | |||
| Hertz Output |
| Generator Maintenance | With Maintenance Membership | Without Maintenance Membership | |
|---|---|---|---|
| $166 | 0ne Heating Maintenance | |
$216 |
| Change Or Clean Air Filter | Diagnostlc Fee | $98 First 30 minutes | $115 First 30 minutes |
| Inspect Flue And Draft Diverter | Labor Rate | $150 Per hour | $150 Per hour |
| Check Thermostat | Priority Service | |
|
| Tighten All Wires Outside The Main Panel Box | 10% Off Parts & Refrigerant | |
|
| Check For Vibrations And Noise | Emergency Service | |
|
| Turn On Humidifier (If On Same System) | |||
| Inspect And Clean Burners As Required | |||
| Check Pilot And Clean As Required | |||
| Check Safety Pilot | |||
| Check Voltages | |||
| Check Capacitors | |||
| Check For Combustibles Near Furnace |
| Generator Maintenance | With Maintenance Membership | Without Maintenance Membership | |
|---|---|---|---|
| $190 | 0ne AC Maintenance | |
$240 |
| Change Or Clean Air Filter | Diagnostlc Fee | $98 First 30 minutes | $115 First 30 minutes |
| Clean & Test Condensate Drains | Labor Rate | $150 Per hour | $150 Per hour |
| Check Thermostat | Priority Service | |
|
| Tighten All Wires Outside The Main Panel Box | 10% Off Parts & Refrigerant | |
|
| Check For Vibrations And Noise | Emergency Service | |
|
| Turn On Humidifier (If On Same System) | |||
| Inspect And Clean Burners As Required | |||
| Check Refrigerant Charge | |||
| Check Voltages | |||
| Check Capacitors | |||
| Check Running & Starting Amps | |||
| Inspect Compressor Contractor | |||
| Inspect Condenser Coils For Debris |
Diagnostic Fee
Our diagnostic fee is our rate for the first thirty minutes of service during normal business hours.
Labor Rate
Emergency Service
Diagnostic Fee
Our diagnostic fee is our rate for the first thirty minutes of service during normal business hours.
Labor Rate
Our labor rate is the hourly rate after the first thirty minutes of service during normal business hours.
Emergency Service
Diagnostic Fee
Our diagnostic fee is our rate for the first thirty minutes of service during normal business hours.
Labor Rate
Our labor rate is the hourly rate after the first thirty minutes of service during normal business hours.
Emergency Service
Maintenance Type 606
Maintenance Type 607
Maintenance Type 627
Oil Heating Only $336.00 (1st Unit) / $253.00 (Each Additional Unit)
- Each item listed above includes (1) maintenance per year, priority scheduling for service calls, and discounts on parts and refrigerant.
- Does not include cleaning the heat exchanger or flushing out the unit on Navien, Peerless, or Triangle Tube boilers.
- If repairs are required at the time of maintenance, they will be billed in addition to the maintenance price.
Maintenance Type 608
Heating and Air Conditioning Combination $316.00 (1st Unit) / $158.00 (Each Additional Unit)
Maintenance Type 628
Oil Heating and Air Conditioning Combination
$486.00 (1st Unit) / $328.00 (Each Additional Unit)
- Each item listed above includes (1) heating maintenance and (1) air conditioning maintenance per year, priority scheduling for service calls, and discounts on parts and refrigerant.
- Does not include cleaning the heat exchanger or flushing out the unit on Navien, Peerless, or Triangle Tube boilers.
- If repairs are required at the time of maintenance, they will be billed in addition to the maintenance price.
Accessories Type 690
Full Cleaning of Reservoir Humidifiers $72.00
Full Cleaning of Electronic Air Cleaner Cell $72.00
Maintenance Type 699
Generator Maintenance (Generac Home Standby Generator Only) $350.00
* If repairs are required at the time of maintenance, they will be billed in addition to the maintenance price.
- Each item listed above includes (1) maintenance per year, priority scheduling for service calls, and discounts on parts and refrigerant.
- Does not include cleaning the heat exchanger or flushing out the unit on Navien, Peerless, or Triangle Tube boilers.
- If repairs are required at the time of maintenance, they will be billed in addition to the maintenance price.
Below is a description of each type of maintenance:
- Change engine oil
- Change engine filter
- Replace air filter
- Replace spark plugs
- Tighten electrical connections
- Unit is run through a test cycle to check for hertz output
- Check air filter and change/clean as needed
- Clean and test condensate drains
- Check thermostat
- Tightened all wires outside the main panel box
- Check for vibrations and noise
- Turn off humidifier (if applicable)
- Check refrigerant charge
- Check voltages
- Check capacitors
- Check running and starting amps
- inspect compressor contactor
- inspected condenser coils for debris
- Check air filter and change/clean as needed
- Inspect flue and draft diverter
- Check thermostat
- Tightened all wires outside main panel box
- Check for vibrations and noise
- Turn on humidifier (if applicable)
- Inspect and clean burners as required
- Check pilot and clean as required
- Check safety pilot
- Check voltages
- Check capacitors
- Check for combustibles near furnace
- Check zone valves, if applicable
- Check expansion tank for proper operation
- Check pressure reducing valve for proper operation
- Clean burners
- Confirm pilot stays on
- Check for leaks near boiler
- Cycle boiler to test vent damper motor
- Check circulator pump
- Confirm water is returning back hot
- Check draft
*Does not include cleaning the heat exchanger or flushing out the unit on navien, peerless, or triangle tube boilers.
- Drain and flush boiler to remove as much dirt as possible
- Clean sight glass
- Clean sight glass valves
- Replace gaskets
- Clean low water cut-off probe and pigtail
- Add steam boiler conditioner
- Test automatic water feed (if applicable)
- Fill boiler to water level (as per manufacturer)
- Cycle boiler until it makes steam
- Check draft as well for leaks before
*Does not include cleaning the heat exchanger or flushing out the unit on navien, peerless, or triangle tube boilers.
- Confirm proper operation of thermostat
- Check blower wheel, blower motor and capacitor
- Check pressures
- Test defrost cycle
- Check condition of electric strip
- Check for proper electric strip amperage draw
- Change filter (if applicable)
- Cycle both heat pump and electric heat for proper operation
- Clean filter(s)
- Check electrical connections
- Check temperature difference between return and supply
- Check pressures as needed (manufacturer states to “Check as needed”)
- Check unit amperage draw
- Take out loose particles and carbon soot
- Brush out / clean inside
- Inspect flue pipe
- Change oil filter
- Change strainer
- Change nozzle
- Check / clean chimney base
- Test burner efficiency/li>
*Does not include cleaning the heat exchanger or flushing out the unit on navien, peerless, or triangle tube boilers.
- Change oil filter
- Change strainer
- Change nozzle
- Clean electrodes and cad cell
- Check wiring connections
- Check for signs of sooting
- Check motor amp draw
- Confirm proper oil pressure at burner
- Confirm burner is properly set-up
- Check draft
- Confirm burner is clean
- Clean and/or confirm intake of combustion airway is free of obstruction
- Drain 2-5 gallons of water to remove as much scale from inside as possible
- Confirm proper temperature setting on gas valve
- Service Rate: $98.00 for the first thirty minutes, $75.00 each additional thirty minutes
- Emergency Service Rate: $250.00 for the first thirty minutes, $98.00 the next thirty minutes and $75.00 each additional thirty minutes thereafter
- Condenser (Outdoor) Coil Cleaning: $98.00 for the first thirty minutes, $75.00 for each additional thirty minutes, and $75.00 for a chemical cleaner
- Evaporator (Indoor) Coil Cleaning: $98.00 for the first thirty minutes, $75.00 for each additional thirty minutes, and $75.00 for a chemical cleaner
- Ductless Mini-Split Air Handler (Indoor) Cleaning: $98.00 for the first thirty minutes, $75.00 for each additional thirty minutes
- Clean Heat Exchanger / Flush Out (Navien, Peerless, or Triangle Tube Boiler): $98.00 for the first thirty minutes, $75.00 for each additional thirty minutes, and $390.00 for chemical cleaner.
If your home standby is displaying this error code, resetting the controller and restarting your unit may do the trick. If your unit does not start after two automatic attempts, there is an issue. Make sure the gas to your generator is turned on. If the handle is lined up with the pipe, your gas is on. If your handle is lined across the pipe, this indicates that the gas is turned off. If the gas is on and your unit is still not working or is running rough, contact an authorized service dealer.
This code usually displays when the controller detects high RPM. This can be caused by defective ignition coils, and for this, you need to contact an authorized service dealer.
When your home standby is displaying this error, the first thing to check is your oil level. If oil is needed, add oil per recommendations in your owner’s manual. Be careful not to overfill the engine. If the oil level is good and your unit is still not working, a service call is needed.
IMPORTANT – To avoid equipment damage, follow these steps, in order, during utility outages. Shutdowns may be required during utility outages to perform routine maintenance or to conserve fuel.
To turn the generator OFF:
- Set the main utility disconnect to OFF (OPEN)
- Set the generator MLCB (generator disconnect) to OFF (OPEN).
- Allow the generator to run for a cool-down period of approximately one minute.
- At the controller, set the generator to OFF.
- Remove the 7.5A fuse from the controller.
To turn the generator back ON:
- Install 7.5A fuse in controller.
- Confirm the generator MLCB (generator disconnect) is OFF (OPEN).
- At the controller, set the generator to AUTO mode.
- Generator will start and run. Allow generator to run and warm up for a few minutes.
- Set the MLCB (generator disconnect) to ON (CLOSED).
- Set the main utility disconnect to ON (CLOSED).
The system now operates in automatic mode.
After you go through these steps, the control panel may go through the programming. All of your settings should be held there so you’ll have to just hit enter through it (or you can make any adjustments that you need) and get the unit to the main screen (“Switched to off, hours of protection” or “system” is flashing.) Additionally, you will need to reconnect your WIFI if your router is not backed up by the gen.
It is very important to remove the load from the generator prior to shutting down.
When running the unit during a long term outage, it is vital that you shut the unit down every 24 hours to do a visual inspection of the unit and add any fluids it might need.
If the unit was running and shuts down, attempting to restart, clear the alarm by pressing the ENTER button twice, then press AUTO. Next, remove some of the loads. Try putting it back in AUTO and then restart. If it does not start after doing this, you will need to place a service call.
If the unit will not start in AUTO when there is utility loss, clear the alarm by pressing the ENTER button twice, then press AUTO. Then, using the control panel, check the battery. To do this, navigate to the BATTERY MENU option from the MAIN MENU. If it states ‘check battery’, try replacing the battery. If it states that your battery is ‘good’ when being checked, contact an authorized service dealer.
This code can be set off when your controller does not detect the correct RPM. If your unit is displaying this code, you will need to contact an authorized service dealer.
A sudden drop in voltage can set off this error code. For this code, a service call is needed.
Your unit shows this code when your controller senses an overload condition. The first thing to do is remove the load. Load shedding should be installed to prevent this from happening in the future. If you remove the load and the problem persists, a service call is needed.
Check the VDC on the battery as well as the controller to make sure they are the same. If the voltage is less than 12.5 VDC, recharge the battery. If the voltage is over 12.5 VDC, check the charge circuit for operation.
